Enterprise RAG

Enterprise RAG: AI that answers from your documents

Enterprise RAG turns your documents into answers with citations, no hallucinations. One knowledge base, with access control, where search, analysis, chatbot and traceability converge.

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What RAG and enterprise RAG are

RAG (Retrieval-Augmented Generation) is a technique that connects an AI model to your own documents: before answering, the system retrieves the relevant fragments from your knowledge base and generates the answer from them, with citations to the source. Enterprise RAG brings that idea into an organization: an AI that answers from YOUR documents, not from what the model learned on the internet, with permission-based access control and an audit trail. The result is a reliable, cited and verifiable answer, instead of a plausible text that may be made up. In AskNorela, a single knowledge base feeds four modules: search, analysis, chatbot and traceability.

  • Answers from your documents, with citations to the source, not generic knowledge
  • No hallucinations: if it is not in your documents, it does not make it up
  • No model retraining: your documents are not used for training
  • Access control by organization, department and confidentiality level

The problem enterprise RAG solves

Your company's knowledge exists, but finding it and trusting the answer is the real cost.

Scattered knowledge

Information lives spread across thousands of documents, folders and formats. Nobody has the answer at hand when they need it.

Exact-match search fails

Keyword search does not understand synonyms or intent: if you do not type the exact term, you do not find the document.

Generic chatbots hallucinate

A general AI answers confidently even when it invents. Without your documents behind it, you cannot trust what it says.

No access control

Exposing all knowledge to everyone breaks compliance. Each person should see only what they are authorized to.

How RAG works in AskNorela

Three steps, no model retraining: ingest your documents, index them by meaning and retrieve to answer with citations.

Ingest your documents

You upload your documents and the system processes them: it extracts the text, splits it into fragments and gets everything ready to query, with nothing for you to do.

Index by meaning

Each fragment becomes embeddings (vectors that capture meaning) and is stored in a vector index. That way it searches by meaning, not just by exact word.

Retrieve and generate with citations

Given a question, hybrid retrieval (semantic plus keyword) pulls the relevant fragments and the model writes the answer from them, citing the source. No model retraining.

Four modules on one knowledge base

A single, access-controlled knowledge base where four modules converge. You upload a document once and use it across all of them.

AI search

Ask in plain language and get the answer with citations to the exact documents. Hybrid retrieval that understands meaning, not just the keyword.

Multi-document analysis

Chat with one or many documents at once: compare, summarize and extract data across sources, always with the citation of where each fact came from.

Embeddable chatbot

Embed a public chatbot on your site that answers only with the documents you choose. Serve your customers with your knowledge, without hallucinating.

Document traceability

Record owners, dates, amounts and statuses on a per-document timeline, with labels you define, filters and Excel export.

Permission-based access control

Each document has an organization, department and confidentiality level. Each user only sees, searches and queries what they are authorized to.

Your AI keys and privacy

You can use your own AI keys. Your documents do not train third-party models: they are used only to answer your queries.

Why your company will adopt it

Answers with citations

Every answer comes with a citation to its source. Verify in one click and leave hallucinations behind.

Permission-based access

Organization, department and confidentiality level: everyone sees only what they are authorized to, with no leaks.

Deploy in days

You upload your documents and start getting answers in days, not months of project work.

No model retraining

No fine-tuning and no waiting: you add a document and it is instantly available to query.

Multilingual

Query and answer across several languages, even when your documents are in a different language than the question.

Full audit trail

Every interaction is logged with the documents consulted. Traceability ready for compliance and audit.

Use cases by industry

Enterprise RAG adapts to any sector with heavy document knowledge.

Legal

Query contracts, regulations and case law in plain language and get the answer with the exact clause cited.

Finance

Ask about policies, reports and receipts, and compare figures across documents without opening them one by one.

Healthcare

Retrieve protocols, clinical guidelines and records under strict access control, with the source always cited.

Manufacturing

Instantly find the operational answer you need on the floor across manuals, procedures and spec sheets.

Customer support

A chatbot that answers from your knowledge base and documentation, reducing tickets without making answers up.

Human Resources

Resolve questions about policies, benefits and internal processes with cited, always up-to-date answers.

Security and access control

Knowledge is powerful only if it is protected. Enterprise RAG never shows more than each person is authorized to see.

Permission-based access

Each document is controlled by organization, department and confidentiality level. Each user only sees, searches and queries what is theirs.

No hallucinations, with audit

The system answers only with what it retrieves from your documents, and every interaction is recorded in the audit log with the documents consulted.

Your keys and your privacy

You can use your own AI keys. Your documents are not used to train third-party models: they serve only to answer you.

Getting started

You get enterprise RAG running in days, with no retraining and no technical team.

  1. 1

    Upload your documents

    Load your documents and the system processes and indexes them on its own. They are ready to query in minutes.

  2. 2

    Define access

    Assign organization, department and confidentiality level so each user only sees what they are authorized to.

  3. 3

    Choose the module

    Decide where to start: search, analysis, chatbot or traceability. They all work on the same base.

  4. 4

    Get answers with citations

    Ask in plain language and get the answer with the citation to the source. Verify each fact in its document.

  5. 5

    Scale to more modules

    Whenever you want, turn on the other modules on the same base, with nothing to re-upload.

Frequently asked questions

What is RAG?+

RAG (Retrieval-Augmented Generation) is a technique that retrieves relevant fragments from your documents and generates the answer from them, with citations. That way the AI answers with real data, not just with what it learned during training.

What is enterprise RAG?+

It is RAG applied to an organization: an AI that answers from YOUR documents, with permission-based access control, audit and citations. Designed so each person queries only what they are authorized to.

How is it different from a generic chatbot like ChatGPT?+

A generic chatbot answers with general knowledge and may invent. Enterprise RAG answers only with your documents, cites the source and respects access control, so you know where each answer comes from.

Does it retrain the model with my data?+

No. RAG does not retrain the model: it retrieves your documents at query time and uses them as context to answer. You add a document and it is instantly available, with no fine-tuning.

Does it hallucinate?+

The system answers only with what it retrieves from your documents and cites the source. If the answer is not in your knowledge base, it does not make it up, which drastically reduces hallucinations.

Is it secure and access-controlled?+

Yes. Each document is controlled by organization, department and confidentiality level, and each user only sees what they are authorized to. On top of that, every interaction is recorded in the audit log.

What document formats does it support?+

It supports the most common business document formats, such as PDF and other text files. You upload the document and the system extracts the text and indexes it automatically.

Is it multilingual?+

Yes. You can query and receive answers across several languages, and even ask in one language about documents written in another.

How long does it take to implement?+

Days, not months. You upload your documents, define access and start getting answers. There is no long integration project and no retraining.

Do I need a technical team?+

No. You upload the documents and configure access and modules from the interface, with no code. If you want to use your own AI keys, that is also configured from settings.

Does my data train third-party models?+

No. Your documents are used only to answer your queries, not to train third-party models. You can even use your own AI keys for extra control.

How do I get started?+

Create your account, upload your documents, define access and choose the module you want to start with (search, analysis, chatbot or traceability). If you want, book a demo and we will show it live.

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